FAQs

Below are some of the questions I get asked frequently! So check out the list below, and hopefully you will find the answer you were looking for biwt - if not, give me a shout and I'll do my best to help you out.

 

Please allow up to 14 working days for your item to be dispatched (weekends don't count). Every jumper and tee is made to order and this takes time - but it's definitely worth the wait! I don't hold any jumper or tee stock, as it's more eco friendly this way. If you order face masks, notepads or anything embroidered they come direct from me and will arrive within 2-5 days.

  

All items are sent via Royal Mail.

 

Due to each item being made to order, I do not accept returns. This is why I've provided detailed measurements on the 'sizing' page, and on each individual product page so you can carefully check that your item will fit. In the event that your item is faulty, then you may of course return it within 14 days, and store credit will be given - just get in touch via the contact page or send an email to hello@thequeenbstore.com

 

I totally understand that it can be tricky to know what size to go for when buying online. So head over to the 'sizing' page for a detailed overview - then grab your tape and get measuring, and place an order in the right size! Remember, it's all about the measuring tape! We have also included detailed measurements on each individual product page. And if you're still not sure, there's always gift vouchers available!

 

Paid a besco babe! Don't stress! Just use the contact page on this website to get in touch, or email hello@thequeenbstore.com and I will get back to you as soon as I can to help you out.

 

**Please note that my designs are printed using eco friendly inks which are water based. When you receive your order it may smell like 'vinegar' - this is totally normal! Just turn it inside out, and pop it in the wash, and hey presto, it will come out smelling as fresh as a daisy!**